Privacy Policy
Privacy Policy
At Hug My Hair, we are 100% committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy sets out how we, Hug My Hair, collect, store and use information about you when you use our website, Hugmyhair.com and where we otherwise obtain or collection information about you. If you have any questions about how we protect your privacy, drop us a line at info@hugmyhair.com.
This Privacy Policy is effective from 21st May 2018 and explains the following:
What information we collect
How we use your information
Sharing your information
Marketing messages
How we keep your information safe
Changes to how we protect your privacy
How to contact us
What Information We Collect?
Hug My Hair may collect and use the following kinds of personal information:
Information about your use of this website
Information that you provide using for the purpose of registering with the website
Information about transactions carried out over this website
Information that you provide for the purpose of subscribing to the website services
How We May Use Your Information
We collect all this data for different purposes. Hug My Hair may use your personal information to:
Send the products and/or services you purchase
Send you service messages by email e.g. order updates
Sending you marketing communications such as:
Latest products & services
Latest promotional deals e.g. sale
Educational content including how-tos, tips and tricks
Showing you Hugmyhair.com adverts as you browse the web, so that you can see our latest products and deals
Finding out what you, and other customers like so that Hug My Hair’s products and services are better personalised to you
To prevent and detect fraud against either you or Hug My Hair (unfortunate by absolutely essential)
To provide customer service, support and handle returns
Improve our website and set default options for you (e.g. language and currently). This is to give you the best possible experience
To enable you to log into Hugmyhair.com and purchase your products and/or services
To provide product recommendations
To run surveys, competitions and promotions
To carry out polls, surveys and research on how our site is being used, customer views, what we could improve
Where Hug My Hair discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Hug My Hair may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Sharing your information
Hug My Hair do not sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, in order to continue to provide you with a seamless service, we may sometimes share your data with our internal team or companies that are an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites (if you choose to link your accounts to us) and Marketplace sellers where you place an order.
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing messages
If you have said we can, we’ll send you marketing messages by email, direct mail or text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Hugmyhair.com
You can stop receiving marketing messages from us at any time. Simply follow the steps below:
By clicking on the ‘unsubscribe’ link in any email
By contacting us on info@hugmyhair.com
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Hugmyhair.com).
How We Keep Your Information Safe
Hug My Hair uses appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.
Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Hug My Hair website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Hug My Hair website.
How to contact us
Please do not hesitate to reach out to us anytime if you have any questions. You can easily reach us on info@hugmyhair.com and we will be more than happy to help.